WJEC Level 1/Level 2 VCSE Retail and Customer Service

About the VCSE in Retail and Customer Service

Retail and customer service are major contributors to the Welsh economy, providing employment and supporting communities.

This qualification supports learners to explore the sector, investigate career pathways and develop knowledge, understanding and skills essential to both customer service and retailing.

Learners explore modern retail developments such as social media marketing, influencer promotion and online shopping, whilst developing essential skills such as communication, problem-solving, teamwork and digital competence.

Who is this qualification for?

Our Level 1/2 VCSE Retail and Customer Service is designed to sit alongside GCSEs, offering a hands-on vocational experience that broadens learning for 14 to 16-year-old learners in schools.

It offers a structured pathway to understanding the diverse nature of retail and customer service industries and career opportunities the sector offers.

It provides an excellent foundation for further study in retailing, customer service and business, that in turn, supports progression to employment.