WJEC Entry Level / Level 1 Foundation Retail and Customer Service

The retail and customer service industry is a major source of employment in Wales and one of its largest sectors, providing jobs for around 200,000 people - approximately 1 in 7 of the population. This industry plays a vital role in everyday life and contributes £6.8 billion to the Welsh economy. Learners will explore the dynamic world of retail and discover the essential role that customer service plays within it.

Who is this qualification for?

The WRFQ Retail and Customer Service qualification is designed to promote positive vocational experiences for 14-16 learners in schools working at Entry Level to Level 1. It offers a structured pathway to understanding the important role of retail and customer service in Wales and provides an excellent foundation to enable learners to progress to post-16 training or learning and, where appropriate, GCSEs or VCSEs.